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Noticeboard

TELEPHONE OUTAGE - TUES 21st MAY

Due to building works at The Bell Surgery, electricity to our telephone system will be off between about 1 and 3pm today. Our phone system will divert to our mobile, the number for which is below, but if you can hold off calling until after 3pm it will be much appreciated. You can always email us on thehartsurgery@nhs.net. Note that after 3pm this mobile will be no longer be in use.

07498 836444

Test Results

contactIf the Practice has arranged for you to have a test, you will be told the results at the next appointment or when you phone. If a further appointment has not been arranged, you may ring for the result  Tuesdays - Fridays between 10.00am-12.00am and 2.00pm- 4.00pm (a full working week later). Please note that the results of an X-ray can take up to 10 days.

It would be very helpful to us if patients could wait the full week (10 days) before phoning for results, this will save you having to phone again.  If the results of a test require action to be taken you will be told when you phone for your results or we will aim to contact you as soon as possible.

The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

 

NEW:  We now also have a text messaging service for patients, so patients can receive news of their results to their mobile phone. So far it has proved a very popular scheme, and anyone that wishes to opt in should complete a small form at reception. N.B. If a patient has multiple tests on a sample they will receive multiple texts, as different tests may come back at different times. The text will give the doctors comments on the test and if the patient needs to do anything.



 
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