We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint and if this is the case we wish to know about it. The Hart Surgery follows the NHS complaint procedure and if you should want to make a formal complaint then please do contact Sarah Moberly, the Practice Manager in writing either by letter or email via firstname.lastname@example.org . We take all complaints seriously and will get back to you when we have investigated the matter.
If you feel you do not want to complain directly to us then you should contact NHS England who is responsible for purchasing primary care services ie GPs. You can do this by contacting
The Complaints Manager
PO Box 16738
Redditch B97 9PT
or via email email@example.com. If you are unhappy with the outcome of your complaint you can refer the matter to the Parliamentary and Health Service Obudsmand who is independent of the NHS and government.
The Parliamentary and Health Service Ombudsman
Millbank, London SW1P 4QP
Tel 0345 015 4033
A copy of our complaints leaflet with full details can be found here