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Noticeboard

TELEPHONE OUTAGE - TUES 21st MAY

Due to building works at The Bell Surgery, electricity to our telephone system will be off between about 1 and 3pm today. Our phone system will divert to our mobile, the number for which is below, but if you can hold off calling until after 3pm it will be much appreciated. You can always email us on thehartsurgery@nhs.net. Note that after 3pm this mobile will be no longer be in use.

07498 836444

Established in 1907, the Hart Surgery is a friendly GP practice providing first class primary care, right in the heart of Henley-on-Thames. As well as our 7 GPs we have a team of practice nurses and healthcare assistants offering a range of treatment room services and specialist clinics. All our patients including children have a named, accountable GP who will coordinate their care. We are also proud to be a training practice and usually have anything between 1-3 junior doctors expanding their experience and training with us. More details can be found here


Opening Times

Monday - Friday:  8am - 6.30pm (open from 7am on Thursdays)

We are not open at the weekends nor on bank holidays.

Always Ring 999 if you believe the situation is a life-threatening medical emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding.

URGENT SAME DAY APPOINTMENTS

We always guarantee to see you same day if you are in pain, it is medically necessary or you are worried about an infant. If practical, it would be helpful if you could call before about 11am to request a same day appointment. If we are short of these appointments, we may arrange for a doctor to call you back before an appointment is booked. We do not offer a walk-in service.

Urgent & Medical help outside opening hours

If you need medical help outside our opening times and your situation is not life-threatening, dial '111' for the NHS 111 service. This service offers urgent medical help or advice in non life-threatening situations and can advise you if you need a doctor's visit or whether you need to go to A&E. The nearest Accident and Emergency Unit is at The Royal Berkshire Hospital, Reading.

Minor Injuries

We are happy to see minor injuries such as deep cuts, sprains, minor head injuries, minor burns and scalds as a same day appointment. However, if you require an X-Ray or need to be seen out of surgery hours you should attend Townlands Memorial Hospital,  Minor Injury Unit (MIU) which is next door to the surgery.  They are open 9am - 8pm, 7 days a week although the x-ray department is only open until 4.30pm and closed for lunch. You can call Townlands on 01865 903703. If you are not sure of the most appropriate place to go to, call 111 who will be able to direct you.


Telephoning the Surgery

Our lines are open 8am - 6.30pm 

URGENT: same day appointmentThe best time to call is 8am – 11am for a morning same day appointment and up to lunchtime for an afternoon same day appointment. We will always see patients on the day if clinically necessary so it is not necessary to ring on the dot of 8am when the lines are very busy.
ROUTINE: advance appointments

Any time after 10am before which the lines are very busy.
(lines are always quieter in the latter half of the morning or afternoon)

HOME VISIT REQUEST

Before 12 noon. (between 9am & 10am being the best time) unless an emergency visit required. Home visits are only for those who are too infirm to get to the surgery.
TEST RESULTSBetween 10-12 or 2-4, Tuesday – Friday
ADMIN & PRESCRIPTION ENQUIRIES10am - 12noon or 2.30pm-4.30pm
ANY OTHER BUSINESS10am – 6.30pm

 Repeat Prescriptions

pill Click Here to order your repeat prescription online  


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(Site updated 21/05/2019)
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