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Noticeboard

TELEPHONE OUTAGE - TUES 21st MAY

Due to building works at The Bell Surgery, electricity to our telephone system will be off between about 1 and 3pm today. Our phone system will divert to our mobile, the number for which is below, but if you can hold off calling until after 3pm it will be much appreciated. You can always email us on thehartsurgery@nhs.net. Note that after 3pm this mobile will be no longer be in use.

07498 836444

Do It Online

You can now order repeat medication, book appointments and view your medical records online via Patient Access.

For fuller information about Patient Online Access please download our

Patient Online Access Information Sheet

There are two types of online access:

Basic Access: for booking appointments, requesting repeat prescriptions and changing your contact details

Enhanced Access: all the above plus access to your medical records online (apart from free text entries) including medication and immunisation history. This is not available for patients under the age of 16 and is subject to GP approval. It may take up to a 20 working days to process. 

To sign up for online access you will need to fill in the


Request for Online Access Form

and bring it, together with 2 forms of ID, one of which must have your photo on it to the surgery. We require ID because you are able to view confidential information and this is to ensure you are the patient requesting access.

Request for Basic Access can be actioned on the spot and the receptionist will print off your registration access details which will include a pin, the practice ID and your NHS number. Enhanced access needs to be approved by your GP and may take up to 20 working days to process. You will be emailed when your form is ready for collection.

Online Access for Children

Parents may find it helpful to have an online account for their children to arrange appointments and order prescriptions. An adult with parental responsibility can apply for an account on their child's behalf until the age of 12. At 12, online access will be turned off. This is to avoid compromising a young person's right to confidentiality surrounding their healthcare as they reach an age when they may wish to see a doctor without a parent present. A child over the age of 12 may wish to apply for their own account and should discuss this with a GP. Enhanced Access to medical records will not be granted for any patient under the age of 16.

 
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